Understanding what you can expect at an appointment will help make the process more pleasant for both you and your pet.
Please arrive about 10 minutes early to check in with our front desk and update any information that has changed since your last appointment.
One of our team members will review your pet's history and discuss their issues with you. You'll be able to ask any questions you want, and we'll dedicate time to answering them.
Once a veterinarian has assessed your pet, they will work with you to determine a treatment plan for your pet. Following your visit, we will develop a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. This information will be kept for your reference.
Following your visit, we will develop a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. This information will be kept for your reference.
For the past 45 years, our team of highly qualified vets has been delighted to serve the Woodstock community under the leadership of Dr. Gord Yates and Dr. Glen Yates.
Following their retirement, we are excited to continue building on the proud legacy the Yates brothers have established. We continue to grow our team of skilled vets to provide the high-quality veterinary service and compassionate care you've come to expect from us.
Our comprehensive services range from preventive, surgical and emergency care to diagnostics. We're also passionate about providing client education and advice you can trust. We look forward to seeing you and your furry friend soon.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, and American Express.
Estimates can be provided by our team for any treatment or procedure prior to your visit. That said, unforeseen circumstances may arise that can impact your final bill.
We will always discuss our written estimate with you before you leave our facility. A deposit based on the estimate will be required prior to any further treatment.
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
If your pet needs emergency care during our regular business hours, please contact us right away.
Please notify us as soon as possible if you need to cancel or reschedule an appointment so another client can use the space in our schedule.
We take care of cats and dogs.
You can purchase all the medications and specialty food your pet needs at our in-house pharmacy.
Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
We’re happy to help you fill out pet insurance forms for your pet’s visit.